Frequently Asked Questions

Here are the answers to the most common questions we receive.

Aussie Scripts

Aussie Scripts is a proudly Australian-owned company and one of the largest and most reputable in the country. We offer a range of online services, including access to online prescriptions for common medications, consultations with doctors, medical certificates, and blood test requests. Committed to delivering top-quality care, our team of Australian-registered doctors is available seven days a week, ensuring that communities nationwide receive the healthcare support they deserve.

You can access a telehealth consultation within minutes through Aussie Scripts. Our service is available 24/7, including weekends and public holidays, ensuring that you can receive timely care when you need it most. Simply log in to our platform, select the service and connect with a doctor. Most consultations begin within 15 minutes.

During a teleconsult, our healthcare professionals can assist with a wide range of services, including general health advice, online prescriptions, referrals for pathology or specialist tests and medical certificates for work or school. Whether you need help managing a chronic condition or seeking treatment for an acute issue, our doctors are here to help. You can find more details on the medical certificates and pathology referrals we provide.

The most effective approach to weight loss combines a balanced, nutrient-rich diet with regular physical activity tailored to individual health needs. Depending on the patient's health profile, options such as prescribed weight loss medications or clinically supervised programs may be considered for patients seeking additional support.

At Aussie Scripts, we emphasise the importance of consulting with healthcare professionals to determine a personalised weight loss treatment plan that aligns with one's medical history and weight loss goals. Sustainable lifestyle adjustments, such as mindful eating and consistent exercise, remain at the core of successful, long-term weight management.

Scheduling a telehealth consultation is simple and quick. Visit our platform, log in to your account and then choose the service you need — whether it's for a general consultation, medical certificate or prescription. Once your service is selected, you can either schedule an appointment or join the queue for an immediate consultation with one of our licensed Australian healthcare professionals.

After your telehealth consultation, prescriptions are delivered electronically via eScript. Once your doctor issues the prescription, it is sent to your email or directly to a pharmacy of your choice, allowing for quick and convenient access to your medication.

Yes, follow-up appointments are available through telehealth consultations. After your initial consultation, you can easily schedule a follow-up to review your treatment, discuss test results or receive further medical advice. Simply log into your account and select the option for a follow-up consultation.

Yes, teleconsult services at Aussie Scripts are fully secure. We use encrypted technology to ensure that all consultations, medical records and personal information remain private and protected. Our platform adheres to Australian healthcare regulations, so you can rest assured that your information is managed with the utmost care and confidentiality.

For more information about our telehealth consultations, check out our Frequently Asked Questions page.

Aussie Scripts offers a range of services at affordable rates:
- Single day Medical Certificates priced at $17.00
- Blood Test Referrals $22.00
- Specialist Referrals Blood Test Referrals $43.00
- Telehealth Consultations $49.00
- Treatment Plans starting from Telehealth Consultations $49.00

Please note that prices are subject to change. However, Aussie Scripts remains committed to providing accessible and reliable healthcare services to all Australians.

To obtain an online prescription for a wide range of over 300 medications through Aussie Scripts, simply submit a request. In some cases, a Telehealth Consultation may be required. Your prescription request will be carefully reviewed by one of our Australian-registered doctors.

If your prescription is approved, a QR code will be sent to both your phone and email. You can present this QR code at any pharmacy to have your medication dispensed. If you are deemed ineligible, we will recommend completing a telephone consultation with one of our doctors to discuss the reasons.

You can access online weight loss treatment in Australia through services like Aussie Scripts. We offer personalised weight management programs tailored to individual health needs. Our Australian-registered doctors assess your overall health, identify factors contributing to weight gain and develop customised strategies for weight loss and a healthier lifestyle. This includes treatments and support services, all accessible via telehealth consultations. Aussie Scripts provides a convenient and professional approach to weight loss management, ensuring you receive quality care from the comfort of your home.

Weight loss treatments can be safe when administered under medical supervision and tailored to individual health needs. Prescription medications, lifestyle programs, and other interventions are rigorously tested for safety and efficacy. However, all treatments have potential side effects and risks, which vary based on the type and personal health factors. Consulting with a healthcare provider is essential to understand these risks, determine the most appropriate approach and ensure monitoring throughout the treatment. Many weight loss treatments can support healthy, sustainable weight loss, and improve overall health outcomes when used responsibly and under guidance.

Aussie Scripts offers a wide range of telehealth services, including virtual medical consultations with healthcare professionals, prescription medication delivery, and personalised treatment plans.

Users can easily access Aussie Scripts through our website or mobile app. Schedule virtual appointments with healthcare providers, receive prescriptions electronically, and have medications delivered directly to your door.

Many insurance plans do not cover telehealth services, including those provided by Aussie Scripts. Users are encouraged to check with their insurance provider to see if they are eligible for coverage. Express scripts services are privately charged.

Yes, all healthcare professionals at Aussie Scripts are licensed and experienced in their respective fields. You can trust that you are receiving high-quality care from qualified providers.

Aussie Scripts is not intended for emergency medical situations. In the event of a medical emergency, please call 000 or visit the nearest emergency room for immediate assistance.

Aussie Scripts takes user privacy and data security seriously. The platform complies with strict confidentiality regulations and uses advanced encryption technology to protect user information.

Users can reach Aussie Scripts customer support through their website for any inquiries, technical issues, or assistance with their telehealth services

At Aussie Scripts, an online weight loss management program is available from $60. This includes a personalised plan developed by Australian-registered doctors, tailored to your health needs, and accessible via telehealth consultations.

Follow-up telehealth consultations are an integral part of your weight loss journey. They are available at regular intervals to monitor progress, address challenges, and make necessary adjustments to your plan. Scheduling is flexible and designed to align with your preferences, ensuring personalised support from your weight loss consultant throughout the journey.

Weight loss is a gradual process that varies greatly among individuals. If progress is slower than expected, follow-up consultations allow the doctor to reassess and refine your plan. Adjustments may include changes to diet or exercise, updated behavioural strategies or discussions about additional treatments such as alternative medicine or an online weight loss prescription in Australia to better support your goals.

If needed, we can provide online doctor's referrals to other healthcare professionals within minutes and without leaving your home.

Yes, medications such as Phentermine or Orlistat, Saxenda, Wegovy, or Mounjaro may be included when lifestyle modifications alone are insufficient. These are prescribed by a weight loss doctor online, ensuring they align with your health needs and safety standards.

Injectable weight loss medications like Wegovy and Mounjaro are prescription treatments that promote feelings of fullness and reduce appetite. These are part of a comprehensive weight management plan and should be used under the supervision of a healthcare provider. Contact Aussie Scripts for guidance on these options and personalised care.

A mental health care plan is a personalised document created by a doctor to support your mental health treatment. It outlines your mental health goals, the services you may need and a referral to a psychologist or other mental health professional if necessary. With a valid Medicare card, you can access rebates for up to 10 sessions per year with eligible mental health professionals.

A mental health care plan remains valid until you've used up all of your sessions. We recommend reviewing your plan with your doctor and adding sessions as needed to ensure it continues to effectively meet your needs and goals.

Getting a mental health care plan online with Aussie Scripts is simple and convenient:
  • Book a consultation — Schedule a 20-minute video consultation with one of our Australian-registered doctors.
  • Discuss your needs — Share your mental health concerns, goals and treatment preferences during the consultation.
  • Receive your plan — Your doctor will create a tailored mental health care plan, which may include referrals to mental health professionals.
A mental health treatment plan covers:
  • Up to 10 individual sessions and 10 group therapy sessions with a mental health professional each calendar year.
  • Subsidised or free sessions through Medicare (note: health professionals set their own fees, and Medicare may only cover part of the cost).
Your doctor will initially refer you for up to six individual sessions. If you require additional support, they can provide a referral for further sessions. Please note that group therapy does not include family or couple therapy.

Yes, Aussie Scripts makes it easy to access a mental health care plan online. Through our secure telehealth platform, you can consult with an Australian-registered doctor and develop your plan without leaving home. With availability nationwide, including weekends and public holidays, our service ensures you receive timely and professional mental health support tailored to your needs.

We can also deliver prescriptions online for comprehensive mental health treatment support and care.

Online prescriptions provide a convenient way to manage a wide range of health concerns from the comfort of your home. Whether you're in a rural or urban area, you can consult with any of our licensed doctors to address chronic illnesses,mental health issues, everyday concerns like the flu or even skin conditions. This accessibility removes the need for traditional appointments, ensuring timely care for your medical needs.

Aussie Scripts provides online prescriptions for a wide range of common medications, including treatments for mental health, weight loss, and smoking cessation. However, there are some medications and other controlled substances that cannot be prescribed online due to regulatory restrictions. If you're unsure whether a specific medication is available, a telehealth consultation with one of our Australian-registered doctors can provide clarity and guidance.

Yes, for new prescriptions, a telehealth consultation with one of our Australian-registered doctors is required. General consultations allow you to discuss your health needs and receive professional advice.

During the consultation, you'll need to share details such as your medical history, allergies, current medications, and the reason for requesting the prescription. Providing accurate information ensures safe and effective treatment recommendations for your online doctor's prescriptions.

If you lose your eScript, you can log into your Aussie Scripts account to retrieve it or contact our customer support team for assistance. We ensure your online scripts are securely stored for easy access.

Absolutely. Aussie Scripts is designed to provide access to online scripts and consultations for all Australians, regardless of location. We serve all suburbs across NSW, QLD, VIC, SA, WA, ACT, TAS, and NT, ensuring residents in rural areas can connect with licensed healthcare professionals from the comfort of their homes.

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